Support Team
$19 /mo
Save ~20% with annual billing
What's included:
- Ticketing
- Email & social
- Business rules
Z
Zendesk Pricing [2026]
Complete pricing breakdown for Zendesk. Compare plans, features, and find the best value.
Starting from $19 /month
Try Zendesk Zendesk Plans & Pricing
Support Professional
$55 /mo
Save ~20% with annual billing
What's included:
- Skill-based routing
- Customer satisfaction surveys
- Multilingual
Support Enterprise
$115 /mo
Save ~20% with annual billing
What's included:
- Custom roles
- Skills-based routing
- Contextual workspaces
Prices shown are for monthly billing. Annual plans typically offer 10-20% savings.
Features by Plan
| Feature | Support Team | Support Professional | Support Enterprise |
|---|---|---|---|
| Ticketing | |||
| Live Chat | |||
| Knowledge Base | |||
| Automation | |||
| Reporting | |||
| Multi-channel | |||
| Mobile App | |||
| API Access |
How Zendesk Pricing Compares
Is Zendesk Worth It?
Great Value If You Need
- Industry standard
- Extensive features
- Great integrations
- Reliable
Consider Alternatives If
- Expensive
- Complex pricing
- Steep learning curve
- Can be overwhelming
Our Verdict
Zendesk offers solid value for its feature set. It's best suited for SaaS companies and Enterprise. Starting at $19/mo, it's accessible for most budgets.
Value Score 4.1/5
Zendesk Pricing FAQ
How much does Zendesk cost?
Zendesk starts at $19/month. Pricing varies based on the plan you choose and the number of users.
Does Zendesk have a free plan?
Zendesk doesn't offer a permanent free plan, but they do provide a free trial so you can test the platform before committing.
Does Zendesk offer discounts for annual billing?
Most SaaS tools, including Zendesk, offer 10-20% discounts when you pay annually instead of monthly. This can save you approximately $46 per year.
Which Zendesk plan is best for small businesses?
For small businesses, we recommend the Support Professional plan at $55/month. It offers the best balance of features and value for growing teams.
Can I change my Zendesk plan later?
Yes, you can upgrade or downgrade your Zendesk plan at any time. Upgrades are typically prorated, and downgrades take effect at your next billing cycle.
Does Zendesk offer nonprofit or education discounts?
Many SaaS tools offer special pricing for nonprofits and educational institutions. Contact Zendesk sales directly to inquire about available discounts.
What payment methods does Zendesk accept?
Zendesk typically accepts major credit cards (Visa, Mastercard, American Express) and often supports invoicing for annual enterprise plans. Some tools also accept PayPal.
Is there a money-back guarantee?
Most SaaS tools offer a satisfaction guarantee or free trial period. Check Zendesk's terms of service for their specific refund policy.
How does Zendesk pricing compare to alternatives?
Zendesk is priced competitively compared to alternatives. Intercom offers comparable features starting at $74/month.
Are there any hidden fees with Zendesk?
We highlight all known fees in our pricing analysis. Watch for potential additional costs like extra users, storage upgrades, premium support, or advanced features not included in base plans.