Free
Free
What's included:
- Email ticketing
- Knowledge base
- 10 agents
F
Freshdesk Pricing [2026]
Complete pricing breakdown for Freshdesk. Compare plans, features, and find the best value.
Freshdesk Plans & Pricing
Growth
$15 /mo
Save ~20% with annual billing
What's included:
- Automation
- SLA management
- Custom ticket views
Pro
$49 /mo
Save ~20% with annual billing
What's included:
- Round-robin
- Custom apps
- Average handling time
Enterprise
$79 /mo
Save ~20% with annual billing
What's included:
- Skill-based routing
- Audit log
- IP whitelisting
Prices shown are for monthly billing. Annual plans typically offer 10-20% savings.
Features by Plan
| Feature | Free | Growth | Pro | Enterprise |
|---|---|---|---|---|
| Ticketing | ||||
| Live Chat | ||||
| Knowledge Base | ||||
| Automation | ||||
| Reporting | ||||
| Multi-channel | ||||
| Mobile App | ||||
| API Access |
How Freshdesk Pricing Compares
Is Freshdesk Worth It?
Great Value If You Need
- Affordable
- Great free tier
- Easy to use
- Good features
Consider Alternatives If
- Less powerful than Zendesk
- Limited customization
- Fewer integrations
- Basic reporting
Our Verdict
Freshdesk offers excellent value with its free tier and competitive paid plans. It's best suited for Small businesses and Startups. Starting at $0/mo, it's accessible for most budgets.
Value Score 4.2/5
Freshdesk Pricing FAQ
How much does Freshdesk cost?
Freshdesk offers a free tier and starts at $0/month. Pricing varies based on the plan you choose and the number of users.
Does Freshdesk have a free plan?
Yes, Freshdesk offers a free tier with limited features. This is great for trying out the platform or for very small teams.
Does Freshdesk offer discounts for annual billing?
Most SaaS tools, including Freshdesk, offer 10-20% discounts when you pay annually instead of monthly. This can save you significant money per year.
Which Freshdesk plan is best for small businesses?
For small businesses, we recommend the Growth plan at $15/month. It offers the best balance of features and value for growing teams.
Can I change my Freshdesk plan later?
Yes, you can upgrade or downgrade your Freshdesk plan at any time. Upgrades are typically prorated, and downgrades take effect at your next billing cycle.
Does Freshdesk offer nonprofit or education discounts?
Many SaaS tools offer special pricing for nonprofits and educational institutions. Contact Freshdesk sales directly to inquire about available discounts.
What payment methods does Freshdesk accept?
Freshdesk typically accepts major credit cards (Visa, Mastercard, American Express) and often supports invoicing for annual enterprise plans. Some tools also accept PayPal.
Is there a money-back guarantee?
Most SaaS tools offer a satisfaction guarantee or free trial period. Check Freshdesk's terms of service for their specific refund policy.
How does Freshdesk pricing compare to alternatives?
Freshdesk is priced competitively compared to alternatives. Intercom offers comparable features starting at $74/month.
Are there any hidden fees with Freshdesk?
We highlight all known fees in our pricing analysis. Watch for potential additional costs like extra users, storage upgrades, premium support, or advanced features not included in base plans.