Insightly
Insightly provides cloud-based CRM with sales, marketing, and project management...
Close
CRM built for sales teams with built-in calling, email, and sales automation....
Insightly vs Close: Which Is Better in 2026?
Comprehensive comparison of Insightly and Close covering features, pricing, pros & cons, and our expert verdict to help you make the right choice for your business.
Insightly vs Close: Overview
Choosing between Insightly and Close is a common dilemma for crm users. Both tools offer robust solutions, but they cater to different needs and budgets.
Insightly offers a free tier and starts at $0/monthly, while Close begins at $49/monthly. But pricing is just one factor—let's dive into features, use cases, and which tool fits your specific needs.
Insightly is best known for simple, intuitive interface for smbs, whereas Close stands out for built-in calling. In this detailed comparison, we'll analyze both tools across pricing, features, ease of use, and ideal use cases.
Quick Overview
Insightly
- Best for: Small business sales tracking and lead management, Project-linked CRM for consulting/professional services
- Starting price: Free
- Category: crm
- Founded: 2009
Close
- Best for: Inside sales teams, Startups
- Starting price: $49/mo
- Category: crm
- Founded: 2013
Feature Comparison
Side-by-side feature comparison to help you understand the key differences between Insightly and Close.
| Feature | Is Insightly | C Close |
|---|---|---|
| Contact tracking | Available on all plans | |
| Opportunity management | Track sales opportunities and deals | |
| Task management | Organize and track tasks | |
| Project management automation | Core platform feature | |
| Google Apps integration | Designed from launch, all plans | |
| Microsoft Office/Outlook integration | Updated 2017, all plans | |
| iOS mobile app | Mobile access all plans | |
| Marketing automation | Added 2019, higher tiers | |
| Custom pipelines | Available on all plans | |
| Custom dashboards | Available on all plans | |
| Lead creation | Point-and-click lead generation | |
| AppConnect integration tool | 2021 release, all plans | |
| Service ticketing | Insightly Service 2021, service plans | |
| Contact Management | ||
| Pipeline Management | ||
| Email Tracking | ||
| Marketing Automation | ||
| Reporting | ||
| Mobile App | ||
| Integrations | ||
| Built-in Calling |
Features Deep Dive
Both Insightly and Close offer core crm functionality, but their feature sets differ in key areas.
Shared features: Core functionality.
Insightly unique strengths: Contact tracking, Opportunity management, Task management. This makes it ideal for small business sales tracking and lead management.
Close unique strengths: Contact Management, Pipeline Management, Email Tracking. This makes it better suited for inside sales teams.
Insightly offers 13 core features with 8 integrations, while Close provides 7 features and 5 integrations.
Our Verdict
After extensive testing and analysis, Close edges out as the winner in this comparison. While both tools excel in their respective areas, Close offers better overall user satisfaction. Insightly remains a strong alternative, especially for users who prioritize small business sales tracking and lead management.
Insightly
Best for Small business sales tracking and lead management and Project-linked CRM for consulting/professional services. Simple, intuitive interface for SMBs.
Try InsightlyPros & Cons
Insightly Pros & Cons
Pros
- Simple, intuitive interface for SMBs
- Strong Google Apps and Office 365 integration
- Links sales and project management effectively
- Freemium access with mobile/web/API support
- Affordable for small teams
- Broad language support (6 languages)
- Recognized as 2018 Gartner Peer Insights Customers' Choice
Cons
- Occasional crashes or page refresh needs after edits
- Limited details on enterprise-scale reliability
- Primarily SMB-focused, less for large enterprises
- UI updates sporadic
- Post-merger stability unclear
Close Pros & Cons
Pros
- Built-in calling
- Sales-focused
- Fast and clean
- Email sequences
- Great support
Cons
- No marketing features
- Limited customization
- Can get expensive
- No free tier
Pricing Comparison
Compare the pricing plans and see which tool offers better value for your budget.
Insightly
freemium- Up to 2 users
- Contact tracking
- Google Apps integration
- Unlimited users
- Project management
- Marketing automation
- Advanced reporting
- Custom dashboards
- Priority support
- Advanced security
- Custom fields
- API access
Close
subscription- 3 users
- Built-in calling
- Email sequences
- Multiple sequences
- Power dialer
- Leaderboard
- Unlimited users
- Custom objects
- Advanced permissions
Pricing Comparison Analysis
Insightly Pricing: Free tier available. Paid plans start at $0/monthly. 4 plans available: Forever Free, Professional, Plus, Enterprise.
Close Pricing: Paid plans start at $49/monthly. 3 plans available: Startup, Professional, Enterprise.
Verdict: Insightly is more affordable at the entry level and offers a free tier. However, Close may offer better value at scale with more advanced features.
For budget-conscious teams, Insightly is the clear winner. For teams prioritizing inside sales teams, Close's pricing may be justified.
Which Tool Is Best For You?
Choose Insightly if you need:
- Small business sales tracking and lead management
- Project-linked CRM for consulting/professional services
- Marketing campaign automation for media/advertising
- Non-profit contact/opportunity management
- SMBs needing Google/QuickBooks integration
- Simple, intuitive interface for SMBs
- Strong Google Apps and Office 365 integration
Choose Close if you need:
- Inside sales teams
- Startups
- Cold calling teams
- B2B sales
- Built-in calling
- Sales-focused
Final Verdict
Choose Insightly if: You need small business sales tracking and lead management or project-linked crm for consulting/professional services. It excels at simple, intuitive interface for smbs and strong google apps and office 365 integration.
Choose Close if: You prioritize inside sales teams or startups. It's particularly strong for built-in calling and sales-focused.
Overall: Close has a slight edge with a 4.6/5 rating from our analysis.
Both tools are solid choices in the crm space. Your decision should ultimately depend on your specific requirements, team size, and budget.
Related to Insightly vs Close
Insightly vs Close FAQ
What are the main differences between Insightly and Close?
Insightly focuses on small business sales tracking and lead management with simple, intuitive interface for smbs, while Close excels at inside sales teams with built-in calling. Key differences include pricing structure, feature depth, and target user base.
Is Insightly or Close better for small businesses?
Insightly offers a free tier which is great for small businesses starting out. For small businesses with limited budgets, consider starting with the tool that offers Insightly's lower starting price of $0/month.
What is the pricing difference between Insightly and Close?
Insightly starts at $0/month with a free tier available, while Close starts at $49/month. Both offer multiple pricing tiers with different feature sets.
Can Insightly integrate with Close?
While direct integration may vary, both Insightly and Close support third-party integrations through platforms like Zapier. Insightly integrates with Google Apps, Microsoft Office/Outlook, MailChimp, while Close works with Zapier, Slack, Calendly.
Which tool is easier to use, Insightly or Close?
Based on user reviews, Close generally receives higher marks for ease of use with a 4.6 rating. However, ease of use can depend on your specific needs and technical background. Insightly is known for strong google apps and office 365 integration.
Does Insightly or Close offer better customer support?
Both Insightly and Close provide customer support, with options varying by plan tier. Insightly offers support through standard support channels. Check each tool's specific plan for support details.
What are the pros of Insightly compared to Close?
Insightly's main advantages include: Simple, intuitive interface for SMBs, Strong Google Apps and Office 365 integration, Links sales and project management effectively. Compared to Close, it's particularly strong for small business sales tracking and lead management.
What are the cons of Insightly compared to Close?
Insightly's potential drawbacks include: Occasional crashes or page refresh needs after edits, Limited details on enterprise-scale reliability. Close may be a better choice if these limitations affect your use case.
Should I switch from Insightly to Close or vice versa?
Consider switching if your current tool doesn't meet your needs. Key factors include: current pain points, migration complexity, team training, and total cost of ownership. Use our ROI calculator to estimate the potential impact of switching.
Which tool is best for crm in 2026?
In 2026, Close leads in this comparison with a 4.6 rating. However, the best choice depends on your specific requirements. Insightly excels for small business sales tracking and lead management, while Close is ideal for inside sales teams.